{"id":89,"date":"2024-01-17T13:34:09","date_gmt":"2024-01-17T12:34:09","guid":{"rendered":"https:\/\/bnwburger.com\/?page_id=89"},"modified":"2026-04-20T10:50:21","modified_gmt":"2026-04-20T08:50:21","slug":"service-client","status":"publish","type":"page","link":"https:\/\/bnwburger.com\/en\/service-client\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"89\" class=\"elementor elementor-89\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1aec08 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1aec08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad6bfd6\" data-id=\"ad6bfd6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6318429f elementor-widget elementor-widget-heading\" data-id=\"6318429f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a317043 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a317043\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-949e80f\" data-id=\"949e80f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c1296d e-transform elementor-widget elementor-widget-heading\" data-id=\"5c1296d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:12,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de r\u00e9clamation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b13638 elementor-widget elementor-widget-text-editor\" data-id=\"0b13638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cher client,<\/p><p>Si vous avez pass\u00e9 commande via Uber Eats ou Deliveroo et que vous rencontrez un souci, merci de r\u00e9aliser votre r\u00e9clamation directement via leur plateforme.<\/p><p>Remplissez le formulaire ci-joint si vous avez passez commande sur notre site internet bnwburger.com.<\/p><p>M\u00e9diateur de la consommation :<\/p><ul><li>CM2C<\/li><li>49 Rue de Ponthieu, 75008 Paris<\/li><li><a style=\"color: white;\" href=\"https:\/\/www.cm2c.net\">https:\/\/www.cm2c.net<\/a><\/li><li>01 89 47 00 14<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41a91e2\" data-id=\"41a91e2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465e5587 elementor-button-align-start e-transform elementor-widget elementor-widget-form\" data-id=\"465e5587\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulaire - Service Client\" aria-label=\"Formulaire - Service Client\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"89\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"465e5587\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service client - Black and White Burger\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"89\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_d770c25 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d770c25\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_d770c25]\" id=\"form-field-field_d770c25\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- S\u00e9lectionner un type de commande -\">- S\u00e9lectionner un type de commande -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Livraison\">Livraison<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Click &amp; Collect\">Click &amp; Collect<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sur place\">Sur place<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_07b5cc3 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_07b5cc3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tS'il s'agit d'une livraison, sur quelle plateforme ?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_07b5cc3]\" id=\"form-field-field_07b5cc3\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"- S\u00e9lectionner un choix -\">- S\u00e9lectionner un choix -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Site internet\">Site internet<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Application mobile\">Application mobile<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"UberEats\">UberEats<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Deliveroo\">Deliveroo<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-selectmail elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-selectmail\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRestaurant o\u00f9 vous avez command\u00e9\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[selectmail]\" id=\"form-field-selectmail\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- S\u00c9LECTIONNEZ UN RESTAURANT -\">- S\u00c9LECTIONNEZ UN RESTAURANT -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.albi@bnwburger.com\">Albi (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.angers@bnwburger.com\">Angers (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.annecy@bnwburger.com\">Annecy (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.annemasse@bnwburger.com\">Annemasse (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.bezons@bnwburger.com\">Bezons (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.bordeaux@bnwburger.com\">Bordeaux (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"team.anspach@blackbelgium.be\">Bruxelles - Anspach (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"team.docks@blackbelgium.be\">Bruxelles - Docks (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"team.gdo@blackbelgium.be\">Bruxelles - Gare de l&#039;Ouest (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.csm@bnwburger.com\">Cagnes-sur-Mer (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.calais@bnwburger.com\">Calais (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.rgcharleroi@blackbelgium.be\">Charleroi (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.creteilsoleil@bnwburger.com\">Cr\u00e9teil Soleil (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.ermont@bnwburger.com\">Ermont (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.evry2@bnwburger.com\">\u00c9vry 2 (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.stlazare@bnwburger.com\">Gare Saint-Lazare (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"team.lalouviere@blackbelgium.be\">La Louvi\u00e8re (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.gslliege@blackbelgium.be\">Li\u00e8ge (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.lillebethune@bnwburger.com\">Lille B\u00e9thune (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.limoges@bnwburger.com\">Limoges (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.lln@blackbelgium.be\">Louvain-la-Neuve (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.marseilletdp@bnwburger.com\">Marseille - Terrasses du Port (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.muse@bnwburger.com\">Metz - Muse (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.gpmons@blackbelgium.be\">Mons - Grands Pr\u00e9s (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.mons@blackbelgium.be\">Mons (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.montpellierody@bnwburger.com\">Montpellier - Odysseum (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.nantes@bnwburger.com\">Nantes - Beaulieu (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.nantespdc@bnwburger.com\">Nantes - Place du Commerce (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.orleans@bnwburger.com\">Orl\u00e9ans (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.chatelet@bnwburger.com\">Paris 1er - Ch\u00e2telet (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.pau@bnwburger.com\">Pau (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.perpignan@bnwburger.com\">Perpignan (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.ladefense@bnwburger.com\">Puteaux - La D\u00e9fense (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.rennes@bnwburger.com\">Rennes (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.saintetienne@bnwburger.com \">Saint-\u00c9tienne (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.strasbourg@bnwburger.com\">Strasbourg (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.thionville@bnwburger.com\">Thionville (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.toulouse@bnwburger.com\">Toulouse (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.roncq@bnwburger.com\">Tourcoing Roncq (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"black.tournai@blackbelgium.be \">Tournai (BE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.troyes@bnwburger.com\">Troyes (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.vdf@bnwburger.com\">Val De Fontenay (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"bnw.carredesoie@bnwburger.com\">Vaulx-en-Velin - Carr\u00e9 de Soie (FR)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1db76ca elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1db76ca\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1db76ca]\" id=\"form-field-field_1db76ca\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Pr\u00e9nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fbd1328 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fbd1328\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fbd1328]\" id=\"form-field-field_fbd1328\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_31b67cc elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_31b67cc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_31b67cc]\" id=\"form-field-field_31b67cc\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Num\u00e9ro de commande\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b5112ed elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b5112ed\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNature du probl\u00e8me\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b5112ed]\" id=\"form-field-field_b5112ed\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"- S\u00e9lectionner -\">- S\u00e9lectionner -<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Commande non livr\u00e9e\">Commande non livr\u00e9e<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Commande incompl\u00e8te (article manquant)\">Commande incompl\u00e8te (article manquant)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Erreur de commande (produit incorrect)\">Erreur de commande (produit incorrect)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Produit renvers\u00e9 ou endommag\u00e9\">Produit renvers\u00e9 ou endommag\u00e9<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Produit mal cuit\">Produit mal cuit<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Restriction alimentaire non respect\u00e9e\">Restriction alimentaire non respect\u00e9e<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"D\u00e9lai d\u00e9passant 45 minutes\">D\u00e9lai d\u00e9passant 45 minutes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription du probl\u00e8me\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"5\" placeholder=\"Comment pouvons-nous vous aider ?\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_1b3e161 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1b3e161\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPi\u00e8ce(s) jointe(s)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_1b3e161][]\" id=\"form-field-field_1b3e161\" class=\"elementor-field elementor-size-md  elementor-upload-field\" multiple=\"multiple\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_adebcb6]\" id=\"form-field-field_adebcb6\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_9d1f4d5 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9d1f4d5\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdH5YkpAAAAAPPc8lU8m293z-HyICg9wub1puaZ\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_9fd6e60 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_9fd6e60]\" id=\"form-field-field_9fd6e60\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_9fd6e60\">J'accepte la politique de donn\u00e9es pour le traitement de ma demande.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm elementor-animation-skew\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a4591 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"72a4591\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"496\" height=\"1024\" src=\"https:\/\/bnwburger.com\/wp-content\/uploads\/2024\/02\/image-67-496x1024.webp\" class=\"attachment-large size-large wp-image-1672\" alt=\"\" srcset=\"https:\/\/bnwburger.com\/wp-content\/uploads\/2024\/02\/image-67-496x1024.webp 496w, https:\/\/bnwburger.com\/wp-content\/uploads\/2024\/02\/image-67-145x300.webp 145w, https:\/\/bnwburger.com\/wp-content\/uploads\/2024\/02\/image-67-768x1585.webp 768w, https:\/\/bnwburger.com\/wp-content\/uploads\/2024\/02\/image-67.webp 930w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service client Formulaire de r\u00e9clamation Cher client, Si vous avez pass\u00e9 commande via Uber Eats ou Deliveroo et que vous rencontrez un souci, merci de r\u00e9aliser votre r\u00e9clamation directement via leur plateforme. Remplissez le formulaire ci-joint si vous avez passez commande sur notre site internet bnwburger.com. M\u00e9diateur de la consommation : CM2C 49 Rue de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client - Black and White Burger<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bnwburger.com\/en\/service-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service client - Black and White Burger\" \/>\n<meta property=\"og:description\" content=\"Service client Formulaire de r\u00e9clamation Cher client, Si vous avez pass\u00e9 commande via Uber Eats ou Deliveroo et que vous rencontrez un souci, merci de r\u00e9aliser votre r\u00e9clamation directement via leur plateforme. Remplissez le formulaire ci-joint si vous avez passez commande sur notre site internet bnwburger.com. 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